For Smart Contact Center

According to McKinsey, contact centers that do not leverage advanced analytics are leaving significant customer-service improvements on the table. Aiming to put the customer first, the heads of customer service require accurate and detailed performance information that real-time analytics can provide.

CtrendVision For Smart Contact Centre is a business intelligence and data science application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business


Agent Performance Analytics

Occupancy Analytics

Channel Analytics

Service Level Analytics

Issue Analytics

System Scheduler

System Autentication

Data Extraction

User Management

Menu Management