For Smart Contact Center
According to McKinsey, contact centers that do not leverage advanced analytics are leaving significant customer-service improvements on the table. Aiming to put the customer first, the heads of customer service require accurate and detailed performance information that real-time analytics can provide.
CtrendVision For Smart Contact Centre is a business intelligence and data science application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business