For Smart Contact Center
According to McKinsey, contact centers that do not leverage advanced analytics are leaving significant customer-service improvements on the table. Aiming to put the customer first, the heads of customer service require accurate and detailed performance information that real-time analytics can provide.
CtrendVision For Smart Contact Centre is a business intelligence and data science application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business
Modules
Agent Performance Analytics
Occupancy Analytics
Channel Analytics
Service Level Analytics
Issue Analytics
System Scheduler
System Autentication
Data Extraction
User Management
Menu Management
Benefits
- Improve the productivity and efficiency of your contact center with professional dashboard and analysis that provide a clear view of your performance in all the engagement channels
- Enable report designers and administrators to easier meet the requirements of business users for customer engagement analytics
- Create modern and sophisticated data analytics platform as a key differentiator of your business and stay ahead of the competition